We sincerely apologize for the temporary disruption to your BoardDocs site. We truly appreciate your patience while our Specialist Incident Teams work to address the issue. Please monitor status.diligent.com for the most current information. If you are still experiencing issues logging in to BoardDocs, please follow the steps below.

Step 1: Clear Your Browser’s Cache and Cookies

Google Chrome Click the three dots (⋮) → Settings → Privacy and Security → Clear browsing data Select Cookies and other site data and Cached images and files Click Clear data

Microsoft Edge Click the three dots (…) → Settings → Privacy, search, and services Under Clear browsing data → Choose what to clear Select Cookies and other site data and Cached images and files → Click Clear now

Firefox Click the menu button (≡) → Settings → Privacy & Security Under Cookies and Site Data → Click Clear Data Select Cookies and Site Data and Cached Web Content → Click Clear

Safari (Mac) Go to Safari → Settings → Privacy Click Manage Website Data → Remove All → Confirm

After completing the steps above, please restart your browser and log in to your BoardDocs site using your regular user credentials.

ONLY IF YOU ARE STILL UNABLE TO LOG IN AFTER COMPLETING STEP 1, proceed to step 2:

Step 2: Confirm Your Browser Identify which browser you are using (e.g., Chrome, Edge, Firefox, Safari).

Step 2a: Collect Server Information Scroll to the bottom-right corner of your BoardDocs site and click the © symbol.

A side panel will appear. Take a screenshot or copy the details listed next to “Server” (e.g., CN=Diligent-Secaucus4).

Step 2b: Provide a Direct Link to the Affected Item (if applicable) Navigate to the affected item. Click the link icon at the top right of the page. If the icon is not visible, please share the item name and date.

Step 2c: Capture the Issue Please provide a screenshot or a short screen recording demonstrating the issue.

Once you have gathered the above details, please share this information with BoardDocs Support in order to aid our investigation and expedite resolution. You can contact BoardDocs Support at support@boarddocs.com or 866-262-7326

We appreciate your patience and support during this temporary disruption.